Privacy Policy Effective Date: 01 January 2025 ¦ Last Updated: 01 January 2025 Bitcomm Technologies Private Limited (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you interact with our website, products, or services. 1. Company Details Bitcomm Technologies Private Limited CIN / GSTIN: 09AAECB6906H1ZM Registered Office: Plot No. 115, Udyog Kendra Extn-1, Ecotech-III, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh, 201308 Corporate Office: 47-A/1, Gupta Coal Depot, Near UP Dairy, Gautam Nagar, New Delhi ‒ 110049 Email: support@bitcommtechnologies.com Phone: +91-9899062032 Grievance Officer: Mr. Ratan Nirmal Saha (Director) Email for Grievance: support@bitcommtechnologies.com 2. Information We Collect • Personal Information: Name, email address, phone number, designation, company name. • Business Information: GST, IEC, or corporate identifiers shared during business transactions. • Usage Data: IP address, browser type, operating system, device details, and interaction logs. • IoT/Service Data: Device IDs, sensor readings, telemetry data, and related analytics. • Cookies & Tracking Data: To enhance website functionality, analytics, and marketing. 3. Purpose of Processing • Service delivery and customer support. • Contractual obligations with clients and partners. • Communication about products, services, and updates. • Security, fraud prevention, and compliance with Indian laws. • AI/ML-driven analytics and predictive maintenance solutions (if opted). 4. Sharing of Data We do not sell personal data. Information may be shared only with: • Trusted vendors/service providers (e.g., cloud hosting, analytics). • Partners such as Indian Railways, CRIS, IRCON, or other project stakeholders (where required contractually). • Regulators or government authorities as per law. • During mergers, acquisitions, or restructuring, subject to confidentiality safeguards. 5. Data Protection & Security • Administrative, technical, and physical safeguards (firewalls, encryption, access control). • Processes aligned with CMMI Level 5 and ISO security standards. • Users acknowledge no system is 100% secure; data shared at own discretion. 6. Your Rights (DPDP 2023) As per Indian law, you may: • Access, update, or correct your personal information. • Withdraw consent for processing. • Request deletion of your data, subject to legal obligations. • Nominate a representative to exercise your rights in case of incapacity/death. Contact: support@bitcommtechnologies.com 7. Data Retention • Personal data is retained only as long as necessary for the purpose collected. • Business and project records may be retained as per statutory laws (e.g., tax, contracts). 8. Cookies & Tracking • We use cookies for performance, analytics, and personalization. • You may disable cookies via browser, though some features may be impacted. 9. Children’s Data • We do not knowingly collect information from children below 18 years. • If discovered, such data will be deleted promptly. 10. International Transfers • If data is transferred outside India (e.g., cloud storage providers), we ensure compliance with DPDP 2023 requirements. 11. Changes to Policy This policy may be updated periodically. Updates will be posted on this page with revised dates. 12. Contact & Grievance Redressal Grievance Officer: Mr. Ratan Nirmal Saha Bitcomm Technologies Private Limited Plot No. 115, Udyog Kendra Extn-1, Ecotech-III, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh, 201308 Email: support@bitcommtechnologies.com Phone: +91-9899062032